All recent reviews are exactly what has happened to me in my experience. Sent Apple Iwatch in perfect order, no issues (other than a chip on the frame which I declared online). Firstly they took 2 weeks from actually sending receipt of product email, to getting back to me with a LOWER offer, due to apparent crack on the screen. 100% not true, sent item in original box very securely. Declined the lower offer, and have still not had my watch back, and have not heard back to 3x emails to them. Simply do not have time to spend 30+ mins on hold everytime. I will use a previous users advice and invoice them for my time spent chasing them for breaching contract as well as report to trading standards.