I could find no way of stating it was the Ashington Branch I wanted I therefore could not ascertain that the items I wanted were in stock. I did not see any information that my order would be confirmed ready for delivery. As I wanted the timber on the Saturday I placed the order via the web site beliving wrongly I was reserving the timber I required. Your shop staff was very helpful and I was able to alter my order for timber in stock with the required adjustment in cost. However if they had not a suitable alternative the planned project would have been delayed by at least a week and if I could not get to Ashington that weekend could have been longer. It would be helpful if on your web site at the start it is clearly stated which branches collection can be made from and that the items will not necessarily be in stock and therefore you will need to allow minimum time between placing an order and the availability for collection and an e-mail will be sent advising when collection can be undertaken. This will allow customers to able to make the decision if this time lag is acceptable or they will need to ring the branch concerned to ascertain if the items are in stock or source the items required from an alternative supply.