Maxwells provides a very good and prompt service. They have a wide stock at reasonable prices and ship very quickly. The reason for the poor score is that they use UK Mail as a delivery service, who are completely useless. Maxwells promote next day delivery. This is what UK Mail always promise and say they have my delivery on its local van for delivery next day. This never happens. It is always next day plus one. I have no idea why. If you call up you get no explanation and don't call on a Saturday you just get a useless recorded message. The timings on deliveries also don't work, nor does the tracking system or promise of a text when you are the next delivery. Don't bother to email a question, they just wait until the delivery has finally happened and then send a "case closed" email. Stay away from UK Mail ; they can let your whole delivery promise and image down.