I ordered a second lot of paint, this time to a new address. The order came promptly, but in two working days not one. However, one of the pots of paint was badly damaged and had spilled throughout the delivered box. This is understandable: delivering paint across the country can have its mishaps. What happened next is less understandable. First, I tried calling the Maxwells support number. I got a recorded message saying to try again later. I then tried the website contact form, and got a reply by email telling me that the replacement paint would be with me the next day (presumably 'working day', but not specified) , with a collection of the damaged pot. That was Thursday, and it's now Tuesday. I haven't heard anything since. Three hours ago I replied to the email that informed me about the replacement but haven't heard anything back. This makes me wonder if there's a staff shortage at Maxwells, or whether it's just run on a shoestring.