Prompt, polite and fitted the appliance without a problem - however, the kicker board was removed and then when it wouldn't fit back some was shaved off. However it wasn't joined back with the next one along which was left loose, not fixed at all. It needs gluing and then the gap filling with silicone. The floor silicone seal was also spoiled so this needs re-doing too. When I phoned to inform Max they said they would raise an order for the job to be done. I don't know when yet. Sadly disappointing as the appliance itself, the service to get it to me and the fitter were all great!