Customer service is poor. We like to support local high street shops, where we can. So we decided to go in and look for a washing machine and a hoover. Unfortunately the sales person did not know enough about the appliances on the shop floor and didn’t listen to what we wanted so we left very frustrated . We eventually looked on line and ordered the washer we wanted over the phone but when I went back into the shop to confirm some details the only 2 sales people were with other customers which is fine but neither of them acknowledged me waiting and after 10-15 minutes I left.