Well the purchase, delivery and installation were 5 stars - but I was not that impressed when less than two weeks later my utility room was flooded as the connector on to the pipe had come loose. I had to turn all the water off and contact yourselves and was told that later that day somebody came round to "fix" it for me or not!! - as it turned out. I said to the "fixer" that in my opinion and looking at the hose for the washing machine the new Bosch connector for the Dishwasher did not screw on far enough. I was told that that was not the problem, it was the rubbish "Y" piece I had to connect both the Dishwasher and Washing Machine to the same outlet "plastic to plastic - rubbish" "you need to get a plumber round to put another outlet on to the pipe". "You could try a new "Y" piece but I wouldn't recommend it" and when asked if he had one I was told he wouldn't give one space on the van! This may all be very well but it didn't sort my problem! - it also completely overlooked that it had worked perfectly well with various appliances over the last 25 year! - and more importantly completely overlooked the fact that where the hose connects into the bottom of the machine, that is plastic to plastic!! Anyway, I was convinced it was the hose connector as it would only screw on about one and a half turns and then skip if you tried to tighten it further. So I ordered a new hose from Screwfix (which screws on much better and further than the Bosch one) fitted it myself to my "rubbish - wouldn't give one room on my van" "Y" piece and all now appear to be fine. But I am now left wondering why I paid £20 for installation as when I had to later un-install and then re-install with a better hose. Sorry guys - the after sales service I felt was somewhat lacking.