"The service when picking up my order from the Leicester today was very poor. The customer service assistant had no customers skills whatsoever. She made no eye contact, snapped at me when she spoke and seemed totally disinterested in what she was doing.
It seems such a shame as some of your products are very good but this is not the first time I have encountered this abrupt attitude when collecting an order from this store. So please can we have some eye contact, a smile and a genuine want to please instead of the fed up look and the general impression that most of them would sooner be somewhere else."