I ordered two suitcases on the 11th September for click and collect to this store. I received an acknowledgment of the order by email but no updates until the 18th September when I received an email to say the items had been dispatched, then nothing since. The order doesn't show in my account, no updates that the order is being or has been processed and the items still haven't been delivered to store. I have made 3 calls to customer services and at best, they have been patronising, no-one can tell me why the order is not showing in my account, nor where my items are, nor when they are likely to turn up in store. I cannot cancel my order and get a refund so that I can purchase the items elsewhere. They just keep telling me the will need to open an investigation, which they haven't done to date. I can assure you I will never use this service again.