Ordered click n collect online and expected it within 5 working days as promised (even tho there is a great big notice instore saying it only takes 3) as my item arrived to late I went into my nearest store to get my money refunded only to be told that my item had been sent to another store which was 2 buses away and I would have to go there to get my refund,after speaking to the man in charge who told me his manager was not in that day and he explained again that NO refund would be given unless I went to this other branch he eventually gave me a number to ring whereupon if contacted would give the said refund,it would have been helpul if he had told me this the first time I spoke to him instead I waisted a total of 40 mins in this store for nothing,my complaint is 1. The way it was handled 2.my wasted journey 3.the item not arriving in time n 4. The way the young assistant standing behind the senior one seemed to think it very funny n was smirking all the time. I frequently use Matalan and I expected better.