I NEVER write reviews but I was compelled to, this company is awful! Just like the other negative reviewers the bad experience concerned returning an item. £7 to return an item that they sent in the wring colour, lady on the phone spoke to me like I was an idiot then after 12 days I had not received my refund they sent a standard email with another lady name on bcc'ing me (so it looked like a fraud email) saing they were having trouble processing refunds so did I have a paypal account, so now I have to transfer the credit from paypal onto my Amazon account because they are totally inept. I was worried that on top of the £7 return fee I would be stung for a 3.5% paypal fee but their answer, send us a screen shot and we will refund you. Hassle! I might add £7 as my refund charge!! never ever shop with them again, only people who like them are the ones that have never had to return anything!