Very disappointed with Marshalls Customer Service. My husband and I wanted to place an initial order for 9 tubs of WeatherPoint 365. In my view the cost of delivery is all over the place. If one buys 6 tubs the delivery charge is £27.90. If one buys 9/10 tubs the delivery charge is £95. Consequently, I phoned up Marshalls directly to discuss. After waiting what seemed like a considerable length of time, I was put through to the Sales Office. The gentleman to whom I spoke - a sales negotiator - was not in the least bit helpful, nor friendly. I asked if there could be an improvement on the delivery charges. He said certainly not and according to him all prices were fixed by the structure/s in place. He was curt. In response, I asked him in a polite tone what the point of his role was? My husband and I ordered 6 tubs to begin with. We have ordered a subsequent 4 tubs, which are still to arrive and their delay has inconvenienced the re-pointing of our drive and pathways. However, it has worked out cheaper by splitting the delivery charges over 2 lots. The product - too soon to day. However, from our experience we suggest that the support videos make the task a bit easier than it is. Our overall orders have cost: £361.30.