We chose 3 different patterns from the Symphony range to tile the 15 steps and stages to our front door, our porch and also a sun terrace. Their attractive designs and robust nature seemed to suit this purpose and the non-slip surface made this appear to be the right product. All of these qualities are definitely present in the Symphony range. We do however need to warn you that they are not stain resistant as implied in the brochure. Despite skilful and careful fitting by trusted contractors the tiles have never been stain free from the outset even using the expensive cleaner recommended by Marshalls. Marshall’s have been poor in recognising this shortcoming and Customer Services slow and unresponsive to our concerns. The steps are only subject to the occasional foot traffic from pavement to front door and vice versa. Despite this cleaning with a mop or stiff brush and cleaning agent disappointingly doesn’t touch the ingrained soiling and so we have had to purchase an expensive pressure washer and cleaning agent for the monthly time consuming routine of cleaning, the outcome of which does still does not return the tiles to their original appearance.
Therefore these tiles should only be purchased by people who enjoy a rigorous and regular cleaning routine.
Marshall’s only response was to inform us that the product was not faulty in any way but we were inadequate in our cleaning technique.
2 years ago
Marshalls Plc has a
4.5
average rating
from
1,075
reviews
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