Only 1/2 of order arrived even though I selected a distant delivery datetime to ensure it would /could be delivered. Rang customer service to enquire the whereabouts at 1300hrs. Told I would have call back in 10 mins....... 30 mins ago still waiting??? Tried to call them and put on hold. Please enter me into your £25.00 prize draw for writing this review. Wonder if I will win? 2nd delivery 4 days later. Just had a call saying delivery will now not be today. Another day off work wasted waiting around for them, and I will have to take another day off tomorrow. Again project pushed back. Customer service tried to blame the courier, however if it as delivered with the first part it would not have happened and also the courier has been on the development site twice already this morning? Incompetence confirmed. Waiting for a call from the manager at 1300hrs. Well done to Samantha, Senior Sales Manager, upgraded stars to 3 because of her customer service skills. A very professional attitude with excellent problem solving skills. She alone cleared up the mess and gave compensation . The company have obviously got good personnel in situation, but why put them in that position in the first place. Good staff are hard to come by treat them right by treating customers right. Give Sam a pay rise she deserves it, I will use Marshall products again, but will probably go through a sub such as Jewsons where they have items in stocks. For the record and to be clear I have used Marshalls a lot in the past and can not fault there products.