The service had been appalling in Jaguar MARSHALL Cambridge . In November I booked a service for two months later in January that fitted in around our diaries so that the car could have it's first service. Due to sickness the service was cancelled. Even thought I advised not to call my husband, you arranged a service on the 29th February with him. This date does not suit and I have spend all day trying to talk to one of your advisers to rearrange the service. There are 4 staff on the service desk and I was unable to speak with one of them to re arrange the service as no one was every free to pick up the call. I tried at different times of the day, still i wasn't able to speak with any one. you have again called my husband and rearranged a date for the 18 3 2029 we are unable to do this This service has been horrendous.