Absolutely awful - not even worth 1 star and incompetent to the extreme. I got a car from these guys on PCP 3 years ago from the Wimbledon City branch. The person who served me (Michael Mosengo) was incompetent to the extreme. He took my email address down incorrectly, so when he emailed me confirming the order he thought I wanted to place and I did not reply, he placed the order anyway without checking and ordered the wrong colour! (grey instead of black). I was stuck and had to take the car when it came as I had already given back the old car. The manager was useless and unhelpful – would not admit it was their mistake and said they could get a black one in but it would take months and they would not honour the money off they were giving around the time of Covid if I went with a black. As a "good will" gesture they offered me a paltry £100 of extras... which I ordered, and which never came!! Honestly - do NOT go to these guys. Given my experience with them, I will not only never go to them again, I will never buy an Audi again! And will feedback to Audi directly. Finally got rid of the car this week and opted for BMW instead.