Several months ago I took my VW Up for service at Kidlington. I was told by the person who dealt with me that this was the last service under my Fixed Price plan. However payments continued to be taken from my account. I made a special journey to the dealership to see if they could help. I asked to go to service reception but the main receptionist said this was not possible and she would speak to them. The outcome was that she said it was not a matter for the dealership and she gave me the telephone number of VW Finance. This has not helped as they don’t answer the phone. I tried phoning the dealership today but they do not answer. As a customer of about 40 year’s standing I clearly no longer matter.