I’ll never order from here again. I placed an order online and wanted to increase the quantity, I telephoned the next day and the woman was incredibly rude on the phone which upset me. She said she ‘doesn’t need this today, and they were in lockdown and very busy didn’t I know’. I was trying to give them more business which I certainly won’t be doing in future. I originally recommended this company to my family and crocheting clubs but I’ve retracted that now and advised them to give a company who appreciates custom their money as this company clearly dont want it. Terrible customer service. To add insult to injury the yarn I ordered, 8/10 balls had knots all the way through. I’ve never had such a bad experience like this before I wish I’d of cancelled the order.