awful awful customer service. Bought a faulty duvet (expensive goose & down) that is flat in some areas. It's not plumping up and I think some squares have more filling than others. Customer service admit that this is not normal standard but hide behind their no refund or exchange policy. If a company admits that a product isn't meeting normal standards, surely the customer should be refunded - keep that loyal customer happy so that they buy from you again and not your competitors. Well I will not be buying online again. I'm so unhappy with how Ive been treated. I do my food shop in their stores, but don't want to give them a penny more after this incident.