I ordered some leather ankle boots online as they didn't have my size in the Birmingham City Centre store. I ordered two pairs in different sizes along with a couple of other items. I collected the order which was in a large cardboard box. When I tried my size on in the boots they fitted perfectly, so I had to return the larger size. I visited the Mere Green food hall to do this. The boots were in the original polythene packaging with the cardboard inserts and I had wrapped them in a white plastic bag and tied it up. When the assistant served me she said that they should be in the original packaging they had arrived in. I explained that this was a very large box. I said I had travelled there by bus and the box was too large to carry. She said it doesn't matter and repeated it should be in original packaging. I told her I was offended by her altitude. She was really rude. I am 5 foot tall and a senior citizen. Disgraceful customer service.