"May 2016, I got a new professional 48w lcd display soldering iron station from Maplin_Webdeals via Amazon online as it was offering a £4.99 discount from its normal price from the stores. Yesterday, 23rd July 2016, the unit stopped working. The solder iron doesnt heat up even after 30 minutes left switched on! Photo attached shows monitor lcd screen that doesn't change.
I was told by my local Maplin shop I can bring it down with my invoices for a replacement. Went down to store today, spent over an hour there as the shop assistant tried to get it authorised by HO who couldn't find my purchase details. Apparently HO insist I should have received a Maplin invoice by email. Maplin refuse to accept my Amazon invoice, eventhough it says seller Maplin_Webdeals!
Initially I wanted a replacment but after this awful experience, I don't want this item anymore nor do I want to use Maplin any further. Will be askng for a refund and get another unit from another retailer who knows how to service and value their customers."