knowledgeable staff in the shop, able to guide our decision making and give us an appropiate short list of fires meeting out needs. Home survey pleasant and knowledgeable but missed the need for a wider hearth to fit into the carpet already laid causing some delay later as new (more expensive one) had to be ordered. Fitting done in the two days arranged in spite of the problem with the hearth delaying some of the preparation work to the 2nd day. Unfortunately the limestone front covering the lower part of the fire came away from the metal backing (held in place by magnets. This was put right in the shop but necessitated 2 further visits to the shop to drop off & collect the repaired hearth part,