We ordered our new gazco fire and surround in May for fitting on 1st September and paid the invoice immediately. However, the new fire has not worked since it was fitted. Manor House Fires have left it to Gazco to sort and we have had terrible service from them too. Engineers have visited but have not fixed the fire. The last attempt was 23 Dec where we were told they would fix it for Xmas. The engineer (who wore no mask when coming into the house) said it had better work as he had replaced all the parts they could. Manor House fires did not contact us to check the engineer had come and simply said will contact you in new year. Christmas Day the fire did not work again.. We will have no fire now over the holiday period having been without it for nearly 5 months already. Terrible service and still no way forward. Would certainly not recommend.