I am writing this review of Mango Bikes as a customer that ordered a bike and accessories nearly 2 months ago and has not received their order yet. As is the case with many people post-lockdown, I decided to purchase a single speed bike this summer and chose Mango due to a number of recommendations given to me by friends. Their website and product list was great and the option to customise my order at an affordable price with a lead time of only 4 weeks (estimated dispatch date was initially the end of July) seemed like great value, especially considering the increase in demand for bikes in lockdown. Having received no updates in the first 2 weeks following my order, I checked the order status to make sure everything was still on track. I noticed that the estimated delivery time had been moved back to the start of August which again, given the demand and subsequent strain this must have had on Mango's supply chain, seemed perfectly reasonable. I sent an email to Mango to notify them that I was going on holiday at the start of August and asking if I could arrange for the order to be shipped to an alternative address. After a week had passed with no response, I followed up again. I also decided to check reviews for Mango on Google and Trustpilot in addition to looking at customer feedback on Instagram and Facebook. I was alarmed to see the overwhelming number of customers who not only had experienced very long delays in their orders but also had received little to no communication from Mango despite trying every means possible to contact them. Without going into a full account of my experience in the last 2 months, what has followed has been constant attempts by myself to contact Mango just looking for a shred of information on the status of my order. In return, I have received a couple of non-committal emails from their customer service team offering an apology for their "scruffy" communication and promising weekly order updates ongoing. These promises have turned out to be false (my last communication from Mango was on the 30th July, 25 days ago). My estimated order dispatch dates remains "the start of August" on their website, meanwhile the reviews and comments from other customers in a similar position to myself continues to escalate on review sites and social media. I am fairly confident that Mango Bikes' products are of good value and quality given the reviews and feedback I have seen and heard from customers that have actually received their orders. However, I feel it is important that potential future customers are aware of just how poor the customer service is. I have never experienced a company that is so oblivious and dismissive of genuine customer demands simply for updates on the status of their orders. I fully appreciate the challenge of increased demand in unprecedented times, however the fact that Mango continues advertise on social media and respond to positive feedback on review sites whilst ignoring month-old customer queries is shameless and infuriating. The company seems to have adopted an approach of "our products are great, you just need to patient", which is neither a fair nor effective approach to take to consumers who have purchased expensive items in good faith and have no idea when or if they will receive their orders. In short, I have attempted to contact Mango Bikes using the following means: -6 unanswered phone calls, 2 unanswered voicemail messages. -9 emails, 3 of which were responded to with promises of an updated ETA which has not yet been received. -20+ messages on their in-site chat engine. 3 responses received, all non-committal, none of which have been followed up by Mango. -Numerous Twitter and Instagram messages, all of which have been ignored. I do look forward to eventually receiving my order and being able to finally enjoy my purchase. However, I would wholeheartedly advise against purchasing from Mango Bikes to any potential buyers. To date, they continue to sell bikes through their website whilst also claiming their supply chain has been stretched beyond capacity to such an extent that not one person in their organisation is available to respond any customer queries. Their apparent greed in continuing to take orders has superseded their need to invest in any customer service resource. A simple "out of stock" communication would seemingly alleviate some of the issues caused by the growth which their CEO has claimed has come "too quickly" for their liking in his last blog post. However, whilst claiming that the growth is unwanted, Mango continues to take orders without regard for production capacity. I have included examples of the stock responses that have been sent out by Mango in the 2 months since my order was placed. If anyone from Mango reads this, I would once again implore you to respond to my requests for updates on order 37142. I would direct you back to my emails which have presumably not been read in the last month due to the radio silence. Thanks.