I hate to give a low rating but I’m afraid I was left with no choice. The bike is great....will give you that although it arrived with a big scratch which I reported but as always no response. The helmet ordered didn’t arrive and I then receive an email saying it’s no longer available with an offer of an alternative one. I have requested a refund for the helmet as I have now purchased one elsewhere but no reply. This is the issue with Mango....the customer service let’s you down Massively, the constant chasing for an update and then being told on 3 separate occasions my bike would arrive then being told another unexpected delay. If you were only honest at the beginning and said it could take nearly 3months then at least people know where they stand rather than saying should be next week. Global Pandemic has had an impact im sure but doesn’t mean customer service should slip and there are plenty of other companies affected that manage to provide great service during this tricky time. If I get the refund for the helmet this week then I might be able to improve the review but I have low expectations on getting a response.