*Disclaimer- I understand these times are difficult however the business is clearly still operating Firstly I just want to say the bike I ordered myself is amazing, I love every part of it that fact it’s custom and to my own design I love it, this is however about the only positive. The whole buying experience was horrific, I opted to do part finance which took best part of 2 hours as it wasn’t an option on their site at the time so that’s not really their fault and communication was going good between emails and the sites chat. Once this was done it was the best part of 3 weeks before it was delivered I was told about no delivery dates ect nothing I was constantly been ignored via email and even tried using their social media. So the bike comes just how I imagined perfect after nearly a month of waiting I finally get the bike I wanted. However on only my 3rd ride I noticed a loose crank (which was already attached and tightened when it came) I thought nothing of it get home and by this point the thing is hanging off. So I bought a simple allen key from home bargains and take it off to realise there was a massive chip inside the metal creating the fault, this was after less than 10 miles of riding. The bike is now totally unusable. I understand these things happen it could of happened during shipping or at any point before that. So I sent a lengthy email with pictures and videos clearly showing the fault. This was 11 days ago now and I’ve tried all there social medias and email. Nothing not a single response like they don’t care about their customers. I’d like to add times are hard and it may take a while to get back to someone but the fact they’re still posting on Instagram, Facebook and Twitter and totally disregarding there customer is disgusting. Overall a very stressful experience and I would strongly strongly avoid buying from them at this time. Maybe I’m unlucky but I can see others having similar experiences, maybe in future they will improve their services as the product can be amazing.