Ordered my bike and accessories end of December, shipping and delivery was quick and easy. Bike assembly was straight forward even if the saddle post was very tight to fit. However, the mud guards were much more difficult. There was no instructions on how to be able to fit them and wasn’t until I called customer services that I found out both the front and the back brakes had to be removed from the bike to be then strew the mud guards into place which was a fiddly task. They have videos on YouTube of how to assemble the bike so one for mud guards would be very beneficial. They also do not tell you that the rear guard has to be cable tied to bike frame to stop it rubbing on your rear wheel which isn’t ideal and personally I think it makes it look like a bodge job. Not only was there this inconvenience, but the plug that goes in the end of the handle bars was damaged and fell straight out when I took it out the box. I contacted customer services who said they would post it, along with the bike cleaner I ordered that I didn’t receive. It’s now the 8th January, so 2 months later, and I still haven’t received the plug or the bike cleaner I paid for and no one is answering my emails!! To add to this, my puncture resistant tyre that I paid extra for keeps going flat, so I suspect there is a puncture...