First thing is you got my name wrong when sending me the request to write this review, however you did send me an email apologising for this. With regards to the bike I cannot fault it, nice smooth ride and good components for the price. Where you did let me down was on the customer service side, the bike was not delivered on time, I had to call 3 times and spoke to a different person each time who knew absolutely nothing about my order. In the end I ended up asking to speak to the MD, who did get things moving. I was then told that I had to be at home to SIGN for the bike as it was a "secured delivery", to my surprise I found the bike in a box leaning up against my garage door, no knock on the door and no signature. I doubt that I will get a response with regards to this review, I didn't even get a courtesy call when I complained about the so called "secure" delivery. Simon Keay