There were several problems with my order which I will get to shortly, but first, the good: If this review were based solely on the bike, it'd be a 5/5. The bike that I received from Mango was exactly as described, made from quality parts, clearly installed and tuned with care. I had to do nothing to the gears nor brakes out-of-the-box - completely perfect! As you'd expect for a bike of the entry-level price it is, it's all entry-level Shimano stuff, but there's nothing wrong IMO with entry-level Shimano stuff, and it's all brand-new parts. Bolts all seemed to be torqued correctly, wheels were completely true & circular and bearings all felt good. The bike overall feels plenty sturdy but pleasingly light, though I am not someone who is trying to push their bike(s) as hard as possible - I'm not that fit! The paintjob is immaculate and the colour matches of parts made from different materials, while imperfect, are not bad at all. For my bike, I ordered pink tyres, bar tape and pedals, and the match is almost perfect between the bar tape and tyres. The pedals leave a little to be desired on this point, but it's not bad by any stretch. Now, onto the bad. I don't want to rail against Mango here, so I'm going to offer what I think is a bit of useful context. Mango Bikes appears to be a tiny company. Their LinkedIn page lists the company as having 2-10 employees, and there's a post from last year stating that they manage to send out "4000+" bikes per year. Now, I have no way of verifying that this is accurate, however the feeling I get about Mango, from the experince I've had, is that it does seem reasonably accurate. So best-case scenario, with 4000 bikes and 10 employees in a 262 day working year of 8-hour working days, each one of their employees has 5.2 working hours in which to build a bike start-to-finish. Selecting parts, getting the paint done (which seems to be outsourced - so this is more logistical than painting it themselves), building, tuning & testing. That's rapid. But realistically they won't have 5.2 hours per bike: there probably aren't 10 employees, and they cannot all be full-time bicycle engineers. Someone has to do the finances. Someone's got to respond to emails. So.. yeah. The emails. I ordered an OG 8-speed in early May. After the automatic order confirmation, the first contact I had was a couple of weeks later. I was told that their delivery of OG 8-speed frames had been delayed, and that it'd be an unknown additional wait, but offered an approx 2/3 price cut on a DOGG upgrade. Essentially an identical bike, but with disc brakes, for a price that's more than reasonable. Fine, things happen, especially in supply chains in the still-very-much-COVID-addled world. I went for the upgrade. I got given an estimated dispatch date of a week after that (2nd June). That date came and went. I pestered on the 9th of June for an update. And then on the 15th. And on the 4th of July, 2 weeks after I first pestered and over a month after my last message from the company, I finally got an update - estimated dispatch 14th July. Apparently a mistake had been made and my fork hadn't been sent for painting. OK, mistakes happen. I must just be unlucky to have two problems with one order, but a message would have been nice. The 14th came and went and I waited my usual week before pestering. On the 27th I received an email that looked like it came through the sales system (it had all the fancy mango branding that the support emails don't) to tell me my bike was going to ship imminently. On the 30th I got an email from DPD Ireland (Ireland being where Mango is now based) telling me it was arriving *today*. And it did! The day after I got an email from Mango telling me it'd been shipped. So, to summarise my woes: I was left waiting for updates on the bike on 3 separate occasions for more than 2 weeks - and one of those times was almost an entire month, if we take the estimated dispatch as the day I started waiting for an update. My bike was dispatched almost 3 months after my original order. The estimated average turnaround time for OG bikes currently listed on Mango's Bike Availability page is 2-3 weeks. Every communication I had was with Andrew, the owner of the company. Overall, that, to me, gives credence to the notion that they truly do have a small number of employees and that most of them are engineers. I doubt they have anyone other than Andrew managing their email inboxes, the support system & social media. That seems like something of a smart move: the person who has all the power to make decisions becomes the one who knows the most about how people feel about the company. I hope in my communication with him, and indeed in this review that I was being cordial and fair, but also not sugar-coating that I expected better, especially in terms of communication. To conclude: Mango makes quality bikes that are a joy to ride with as beautiful or ugly a colour scheme as you want at an outrageously affordable price. It just seems like there's a high chance for there to be an issue which makes them need twice as long to build the bike as expected, and when there is a problem it takes them between two weeks and a month to respond to an email as well. Maybe move house *before* placing an order. But you'll be happy when it does arrive.