Mango sent me a faulty bike... Their customer service is dreadful. I have tried.. calling, emailing, web chat, instagram DM, commenting on instagram MULTIPLE times. I rarely like to leave bad reveiws, especially on small businesses but when I have spent almost £600 on a brand new bike you would like to have thought the parts would be tested before they are shipped. I had to fork out to buy a brand new wheel so I could ride it. I took it to a local bike shop to check the bike and how it was put together, they confirmed it was put together fine and that the rear wheel was faulty and so was one of the pedals. I managed to get a reply from Mango on the web chat saying they were going to help me and that they had emailed me (which is a lie, I've not received a single email and nothing in my spam/ junk folders...) Since this messaged I am ghosted... The payment method I have chosen has been paused and put on hold until you fix this issue - so far it's been almost 3 weeks of chasing and being ghosted... hopefully a negative review will get your attention but I won't hold my breath. This is such a shame - the bikes are quality and now I have a new wheel it rides well... the customer service has MASSIVELY let you down and sadly ruined my experience - which could have been super easy and simple and quickly fixed, I am a very laid back person and really didn't mind if I had to wait for a new wheel and pedal to be sent... unforunately the follow up customer care is massively lacking and has really ruined the experience for me - sadly I would avoid... I wish I got an Oliver bike instead! To make matters worse you constantly send emails asking for reviews... just reply to my issues and sort it.