I ordered a bike helmet two weeks before Christmas. The item never arrived. Someone called to say that it got lost during delivery. I was sent a replacement which was not the one I purchased cos the original one I wanted apparently ran out. I was guaranteed that I can return the item if not satisfied. I was not satisfied so I emailed on Boxing Day asking for instructions on how to return and obtain a refund. Up to now no one has replied or reached out to me. I just want to return this item. I am stuck with this item that I do not want but couldn’t return. I know that it’s a small company as they say but surely there must be a standard on how to manage returns.