First things first, I love my bike. It is absolutely beautiful, nice to ride, quality seems good, looks great, etc. However, I haven't been massively impressed by the service. I ordered on May 12th when it said the lead time was 10-14 days so I was expecting my bike before the end of the month (when I was planning to start commuting to work with it). I didn't receive my bike until July 7th, and the communication in the interim was not great - to the point that I was concerned the company had gone under or something (because things like "order status" weren't updated for many weeks). Indeed, the "bike availability" page on the main Mango home page still hasn't been updated since May 30th, with it currently saying bikes will be dispatched early to mid-June... today is July 20th! It makes it look like a dormant business (I was only reassured by the social media channels being updated). It also means I've missed out on many weeks of pleasant spring cycling... I was hoping to get used to it before it got too hot! I totally understand that there are supply issues (even though when I ordered the website said "good stock" for all the parts of my bike) but these should be communicated earlier on to manage expectations. I was given some free lights when I was asked if I would be compensated for the long wait, and all of the customer service was friendly and helpful when I actually got a response (I wouldn't bother using the live chat function, nobody seems to respond. Email seems better). The other thing that has annoyed me a bit is the email that comes when your bike has been dispatched. The subject line is "Building your Mango Bike is easy" and it includes the words "Every Mango is already 90% of the way there." I think this is quite misleading - I was expecting to just have to pop the saddle on or something, but you actually need to attach the handlebars, front wheel, saddle, pedals (which you'll need to go and get greased at a bike shop if you ever hope to get them off again)... to me this is more than 10% of a bike! Buried at the end of the instructions it says you might want to get a bike mechanic to do it. As a rookie cyclist, I definitely didn't feel confident doing it all myself and didn't even understand some of the terms used in the written instructions (things like "stem and brake caliper" and "place the axle into the dropouts" - I'm sure if you know about bikes this stuff is second nature, but not to me!). I was luckily able to get my husband to help but it wasn't a quick and easy job by any means. Again, this is about managing expectations, the "90%" line is definitely a big stretch. This feels really moany so I want to reiterate that I love my bike and I think Mango have many USPs and great branding, but it definitely would have been a LOT easier and quicker to just buy a bike from a shop... it just wouldn't be as pretty.