Firstly I love the bike, the variation’s you could choose was endless. However I must say that the communication was not great to be honest. After placing my order it seemed to take ages for any information to come forth. After a few emails I finally got a reply to say that they’d had a system error where some emails weren’t being delivered to the correct place. That is when they told me that they’d had a problem at the spray shop and mine would be delayed. Ok things like that can happen. But an email would have been nice. When I then got confirmation that it had be built and despatched there was no tracking information with it. Still no reply to my email. The bike did turn up a couple of days later as it says on the web site. The bike was packed well with no scratches or dents to the box. Easy to assemble. Like I say I love the bike.