Thomas Mcglashan
Terrible service! After paying for delivery an item hadn’t arrived after 7 working days; therefore I contacted your customer service team and was told my Emmanuelle that it would be sent that day (not sure why it had taken so long to even get it in the post). Two days later it still hadn’t arrived so I emailed Emmanuelle again and asked if it could be sent to my sister-in-law who the item was for (as a Christmas gift) but heard no response. When I called the customer service number the next morning there was an automated message saying MAKE International were now closed for Christmas (assuming the office closed on 20th December) whilst orders were still in-transit or being processed, which is nothing but ridiculous! Will now have to wait until January when they re-open to have this resolved all whilst my sister-in-law is without a present from me!
Helpful Report
Posted 1 year ago
Hi Thomas,

Thank you for your feedback and I fully understand your frustrations. Following your initial contact your order was dispatched the same day with delivery the following day however it appears there was an error on the couriers behalf regarding the delivery address. I am extremely sorry for this inconvenience and hope you are happy with the discussed solution.

Kind Regards,

Laura
Posted 1 year ago
MAKE International Limited is rated 4.31 based on 32 reviews

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