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MAKE International Limited Reviews

4.05 Rating 22 Reviews
77% of reviewers recommend MAKE International Limited
Company Reviews
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Read MAKE International Limited Reviews
63.64%
14 Reviews
13.64%
3 Reviews
0.00%
0 Reviews
9.09%
2 Reviews
13.64%
3 Reviews
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Peter Barnett
Verified Buyer
"The whole process, from setting up the account to receiving our first order, was seamless. We were very impressed at how quickly our first order arrived."
Helpful Report
Posted 1 week ago
Amanda Wootton
Verified Buyer
"No complaints , great products , great service. Well done"
Helpful Report
Posted 3 weeks ago
Anonymous
Verified Buyer
"Great product and great service!"
Helpful Report
Posted 6 months ago
Susan Bibby
Verified Buyer
"Love the mugs which match my plates and bowls."
Helpful Report
Posted 8 months ago
Amanda Pickering
Verified Buyer
"Our sofa was smaller than we'd envisaged but is actually very good - well made, beautifully finished, and looks great under the cushions we've dressed it with - thank you!"
Helpful Report
Posted 8 months ago
Elizabeth Turner
Verified Buyer
"The garlic pot I ordered is beautiful and the service provided excellent."
Helpful Report
Posted 9 months ago
Anne-Laure DE BROISSIA
Verified Buyer
"I have not received my package"
Helpful Report
Posted 9 months ago
Hi Anne-Laure,

I am really sorry to hear that your order has not yet been delivered. I shall check the status of your delivery and reply with more details in a private email.

Kind Regards,

Laura
Posted 9 months ago
Thomas Mcglashan
Verified Buyer
"Terrible service! After paying for delivery an item hadn’t arrived after 7 working days; therefore I contacted your customer service team and was told my Emmanuelle that it would be sent that day (not sure why it had taken so long to even get it in the post). Two days later it still hadn’t arrived so I emailed Emmanuelle again and asked if it could be sent to my sister-in-law who the item was for (as a Christmas gift) but heard no response. When I called the customer service number the next morning there was an automated message saying MAKE International were now closed for Christmas (assuming the office closed on 20th December) whilst orders were still in-transit or being processed, which is nothing but ridiculous! Will now have to wait until January when they re-open to have this resolved all whilst my sister-in-law is without a present from me!"
Helpful Report
Posted 9 months ago
Hi Thomas,

Thank you for your feedback and I fully understand your frustrations. Following your initial contact your order was dispatched the same day with delivery the following day however it appears there was an error on the couriers behalf regarding the delivery address. I am extremely sorry for this inconvenience and hope you are happy with the discussed solution.

Kind Regards,

Laura
Posted 9 months ago
Ella Harvey
Verified Buyer
"Very quick transaction and quick delivery"
Helpful Report
Posted 9 months ago
Godfrey Fry
Verified Buyer
"The alphabet mug I was sent had a small blemish on the initial which I would have considered a second and would not have picked if I had seen it in a shop. As it is a Christmas present I have wrapped it and put it under the tree, but I am disappointed."
Helpful Report
Posted 9 months ago
Hello Godfrey,

Thank you very much for your feedback. I am really sorry to hear that the alphabet mug you ordered arrived with an imperfection. I shall send you a private email to discuss this matter further.

Kind Regards,

Laura
Posted 9 months ago
Anonymous
Verified Buyer
"I like the simplicity of the range, how easy it is to navigate the site and to place an order. I received my mugs in good time for Christmas! It was a seamless transaction."
Helpful Report
Posted 10 months ago
Anonymous
Verified Buyer
"Quick service, good communications, all good!"
Helpful Report
Posted 10 months ago
Gail Turnbull
Verified Buyer
"Fabulous well made product, nicely packaged and great service. I will definitely be buying more."
Helpful Report
Posted 10 months ago
Anonymous
Verified Buyer
"No confirmation order by email and no news regarding shipping"
Helpful Report
Posted 10 months ago
Anonymous
Verified Buyer
"Fantastic products; so beautiful and well finished; very well pcked too! Excellent customer service; thanks to Laura for all her help! Great website too!"
Helpful Report
Posted 10 months ago
Anonymous
Verified Buyer
"KBJ has a nerve to go on the TV sprouting the virtue of quality when his own products are second class and faulty. I spent weeks trying to get a decent cake plate and finally gave up. I then ordered the cooked with love plates @£14 a plate to find everyone had scratch marks and was told by customer service they were all like that and they could not provide any plates which were perfect. I also asked about when the design was changed and never received a response. Nor could anyone respond to my enquiry regarding the sink utensil. Finally gave up and will get some plates at £3 a plate from Waitrose which are perfect. KBJ go back to pottery school."
Helpful Report
Posted 10 months ago
Anonymous
Verified Buyer
"Cannot fault MAKE. Fantastic service. Would definitely use them again. Extremely happy."
Helpful Report
Posted 10 months ago
Anonymous
Verified Buyer
"It was really easy to order from MAKE International Limited; the products were delivered promptly and all arrived in great condition and the cost was reasonable as was delivery charges. Good job! :D"
Helpful Report
Posted 10 months ago
Ian Cunningham
Verified Buyer
"Great service delivering great products with timely care and support,"
Helpful Report
Posted 10 months ago
Caroline Reay
Verified Buyer
"Hello , I hope this goes to customer service because I have a query about my order . The first part has been delivered in record time , thank you . But the personalised mug I ordered , the remaining part has not arrived yet , I did get an email on Monday the 20th of November saying my order had been completed, nothing has arrived yet , is there any way I can track this parcel and should I be concerned that it hasn't arrived yet? Thank you"
Helpful Report
Posted 10 months ago
Hi Caroline,

Thank you for getting in touch. I shall check the status of your bespoke mug order and reply to your email with an update.

Thank you for your kind 4 star rating!

Kind Regards,

Laura
Posted 10 months ago
MAKE International Limited is rated 4.05 based on 22 reviews
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