Terrible first-time experience with Majestic Wine. I ordered six bottles of wine, which arrived smashed so I refused to take them. The second time they arrived in a damaged, opened box. On top of this, even though my payment was shown as being 'paid', a month after placing my order I received an email demanding payment. I phoned Majestic Wine's customer service number and was greeted by a very condescending member of staff. I made a card payment over the phone as instructed, after being told the first payment had passed it's authorisation date. I will definitely be checking my bank statement very closely. I have never before came across such an usual payment system. I strongly recommend you avoid Majestic Wine at all costs!