We have had problems with this company on the last 3 orders. On the first, they substituted with no notification or price adjustment a large number of red wine bottles with white wine bottles retailed at £10 less a bottle. When queried why the wrong wine had been sent, they said they had made a comparable substitute and if we didnt want the substitute (which hadn't been pointed out by them either at all or on delivery) that we had to drive the bottles back ourselves (one hour each way). When we checked their website to find out that the "comparable" wine was £10 cheaper per bottle (as well as being white not red) and they had not reimbursed us the difference (did they think we wouldn't notice?) and refusing to deliver the wine back, after further complaint, they rectified the matter. On the second order of 12 bottles ordered by a friend for me, mysteriously only 11 turned up although the box was sealed. No list of contents was in the box so I had no idea what had been ordered. It seemed an odd number to send as a gift and the donor confirmed he had ordered and paid for 12. The most expensive, an expensive Pomerol, had been omitted from the box, although he had paid for it and been told the entire order had been delivered. He would have been none the wiser, and nor would I as it was a gift, unless I had queried it as it seemed strange to send someone 11 not 12 bottles. Again, did majestic, knowing it was a gift, think as the recipient was sent it directly no one would realise? On the latest order, made about 7 weeks prior to Christmas (mid Nov) and promised delivery by 17th December, nothing was heard on the delivery date and no contact to say the confirmed delivery would not be made. After emailing when the delivery failed to arrive, I finally get a response that they wont be delivering until after Christmas even though they took my money months ago. I would avoid this company at all costs. Appalling.