CATHERINE REY
I didn't receive an automatic email confirming that my order had been placed successfully as is usually the norm. In your delivery information facts it says for Europe shipping costs range between £5 and £20 up to 2 kgs, for a light scarf I was charged straight away 22£, and delivery time is advertised as: Europe is normally 5-8 working days. My order was placed on Sunday afternoon 11/12/22 the item was dispatched 2 days later on 13/12/22 (when I eventually got the first email from the shop about my order) The first tracking info dated 14/12/22 which meant the 2 days strike had begun by then. No updates until the 30/12/22 then 4 days of processing in the Italian International center. Delivered finally on the 05/01/23 afternoon. Removing strike days and festives it still sounds a bit more than 8 working days. The added cost at delivery for import taxes were 16€ on a product value of only 46£. So from beginning to end it took 3 and half weeks and a very high cost of postage and taxes. It would be nice if you offered a courier option for International delivery too, which would probably be more convenient under every aspect. The product itself is lovely as I have already another scarf from that serie. The scarf photo on your site though is very misleading it looks like a beigy background when it is in fact a pinky lilac. Glad it finally reached destination. Please update delivery charges and timing on your site, unsure photos of products are reliable and maybe consider using a more efficient delivery system for international orders. Thanks for your attention.
1 year ago
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