The item purchased was unfortunately too small so an exchange was requested to get the next size up (I emailed them and the response was quick to come back to me which was appreciated) I was informed to return the item before any exchange request was made, which I did however I then did not hear anything until I chased it 2 x weeks later only to be told that a refund was made instead which coincidently was sent a minute before the response was received. I was told to place a new order and the postage would be credited but by this time the size required was out of stock and the item was now more expensive. Not very happy with the way this was dealt and no apologies were made on their behalf. However very quick responses were made when I did contact them via email which I was pleased about.