Hello! I am a long term customer with Made By Cooper, and have been ordering my designs from them for over a year, and have invested a lot of time and money into dealing with their company. Recently I place an order for a design which was supposed to arrive to me by April 5 at the latest. Not only did this one arrive late - which I had to contact them about since I had not heard anything, after I sent them an email I didn’t receive a reply for a few days, miraculously after I sent the email, the following day the item was shipped, although I didn’t mind waiting - when I received these, I was very lucky they were handed to me, after they were addressed to Oliver and not my own name. For those who don’t know, Oliver is one of the contacts at Made by Cooper. As mentioned, I was very lucky to have had my order handed over to me as this was not addressed to my name. In the end, I did receive my pins, and they are gorgeous, so thank you again for amazing for the amazing pins. However, I find it a little concerning that these were not addressed to me, even after inputting my details in to the website, paying a lot of money for my pins, and then waiting almost 2 months for them to arrive with the incorrect name on the order. Thanks for your time.