They did not inform me that they do not produce pastel pantone colours and their colours are very limited. The glitter selection was also very small (all dark colours) and because of this I was forced to reluctantly cancel my order because I could not get anything to match my design. I was then informed I had to pay a '£40 minimum + VAT' design fee charge which I found particularly unfair since they couldn't produce what I asked for. Had their customer service been OK and they actually worked out the issues with me and communicated properly I may not have left this review. I got the impression they just don't seem to care about unhappy customers. To me this is the worst thing a company can have wrong with them. Do you want something made, for it to go wrong and then for them to act unaccountable? If the answer is no I would think twice about using them.