Firstly, the badges were excellent quality, very happy with them. The problem was I was given a delivery date 18 days before the event badges were for, which I thought was sufficient. When the badges hadn't arrived 10 after the approx. delivery date, I contacted Made by Cooper. I was informed by Sophie that I hadn't paid for speedy delivery so they cannot guarantee delivery as they were being manufactured in China. I assumed 'Made by Cooper' meant that they 'made' the badges themselves. Had I known they were being made in China, I wouldn't have ordered from this company, I try & support British manufacture where I can. In fairness Sophie contacted the factory in China & the badges arrived 2 days before the event. I think Made by Cooper should make it clear the delivery date given is extremely approximate & they do not manufacture the badges themselves. Timeline: badges ordered: 18th April, approx delivery date: 21st May, actual delivery date: 6th June