Pros: Pin quality was consistent. We received a handful of extra pins of each design just in case of flaws, which was greatly appreciated. Both hard enamel and soft enamel pins came out beautifully. Mistakes were corrected eventually, with replacement backing cards sent. Cons: There was a mix up on the designer's end where the proof sent to manufacturing for backing cards was different than the proof we approved. Our initial order specifications were messed up when transferred to the proofs, including: design count, design plating type. Not trivial at all, considering the size of our order was worth several thousands. Communication is very slow. Emails are sometimes lost and you have to send in reminders. Had to send in several reminders when getting proofs approved (mind you, we put in 14 design orders at once, but still the organization was very bad). Their team doesn't type in correct grammar/spelling, which can be irritating when it obscures the meaning of their message. I had trouble figuring out what was trying to be said or getting my own point across. Overall: Made by Cooper seems to manufacture their pins overseas, which isn't an issue, except that then their only role is as a go-between for us and the manufacturers. Because this is their only job, they should try to do better at the -communication- part. I would greatly enjoy seeing MbC do some work on their website, maybe create an interface for customers to track their orders and send feedback in one place rather than through emails which can get lost. I am not going to count the small delay in product arrival given they had a warehouse/workshop fire. The actual product came out quality, but the process of getting it was very stressful and I am going to try some other manufacturers before coming back to Made by Cooper.