Wasn't 100% happy with my received product as the metal finishes aren't clear on the website and a lot of them had flaws like bubbles. So I decided to terminate my 2nd pending order during design process. I was charged £50 because they had worked on my design. I'd understand a small fee, but £50 is a lot when all they did was change the colour and thicken a few small lines. This takes minutes! The fee amount is not clear anywhere on the website even though they told me this was a standard charge rate. Their customer service was snarky, repeatedly quoting me when it wasn't relating to the point of why I was terminating. Not a discount or offer of help or anything. They need serious help with customer relations.