My pins were delivered several days ahead of schedule, which was a nice suprise. However, around half ! of the batch I ordered are less than perfect. It's a massive shame as the other half of the shipment turned out superbly. I think using glitter in the enamel is an issue - it seems to spill over into the wrong areas (the pins annoyingly came covered in loose glitter, but was even more upset to discover after trying to clean them that many bits are also stuck underneath the enamel coating) and completely different colours of glitter end up where they shouldn't be - spoiling the design in many cases. There are many pins from my order which I'm not comfortable selling on to my customers. Dissapointed, but nothing bad enough to storm their headquarters over. If I decide to work with Made By Cooper again I'll have to become less of a perfectionist - but they are a trustworthy decent company to do business with.