I've had to rate 1star because i did not have the choice of any minus ratings. Where do I start? I bought an sds impact drill to remove old tiles off my kitchen floor. Only LASTED ABOUT ONE HOUR. Returned it to the Gloucester branch who would not give me a refund and said it would be down to the DINOSAURS based at head office whether I get a refund or not. Baring in mind this item is not fit for purpose, the only suggestion the manger had was that it must have been made on a Friday and that i Got unlucky. Thats not the point, I was entitled to a refund. After two weeks of deliberation by the DINOSAURS at head office it was completely broken but I was STILL NOT ENTITLED to a refund but I could have a credit note. I spent nearly an hour driving into Gloucester where I went to claim my credit note against another product I DID NOT WANT TO BUY but was forced to, this was ordered in branch where I paid extra for postage to be posted direct to my home address saving me another hours drive into Gloucester. Nearly a week later I have just received a phone call from the manager of Gloucester stating that the new item has been delivered to branch and could not be home delivered by Bosch and therefore I would need to waste another hour of MY TIME driving into branch, so why did I pay extra for delivery????? I WOULD NOT RECOMEND BUYING ANYTHING FROM MACHINE MART UNLESS YOU ARE RETIRED AND HAVE PLENTY OF TIME ON YOUR HANDS TO SORT OUT THEIR PROBLEMS FOR THEM. Buy from either TOOLSTATION OR SCREWFIX with their no quibble REFUND POLICY and you will save a lot more money in the long run. I WILL NEVER EVER BUY ANYTHING ELSE FROM MACHINE MART AND RECOMMEND YOU DO THE SAME OTHERWISE IT WILL COST YOU A LOT MORE OF YOUR TIME AND MONEY. WHY WOULD ANY IDIOT BUY FROM THIS COMPANY. ASTA LA VISTA DINOSAURS!!!!!!!!!!!!!!!! Move aside and let the professionals take over you idiots.