The managing director of this company should get rid of all the rude and unhelpful staff and employ people that actually want to help and not play it like a game and fob you off with excuse after excuse. A very long story but have been lied to on many occasions, service has been poor from the get go and when I asked if I could speak with management, I was told rather rudely, no and the more people that get involved, the more chance of things going wrong. I was told to send an email as not possible to speak on the phone. I am still awaiting a phone call from said member of staff who is too frightened to admit their mistakes and actually speak to their customer. How this company exists treating customers like they do is beyond me. Avoid if you can!