Really impressed with the service until I received my mobile phone bill and realised that you have a premium rate phone number for your customer services. I think it is a disgrace that you're making money off your customers contacting you. The spot lights I purchased state a hole cut out size of 83mm on your website and on the out box that the lamp arrived in. It is only experience that made me question this size as it looked too big. I test drilled the hole at 83mm and the spot lamp fell through the hole. It ended up being 72mm which was the correct size. What would of happened if I had drilled the 26 holes in my new extension and all the lights did not fit, would you of paid for my ceiling to be redone ? Any way I thought I would do the decent thing and let you know about this mistake to save some other poor person having to potentially to through that and now it has cost me £6. Marvellous!!!!!!!