Not at all satisfied and really disappointed!! Wasted my time and money..there is restriction for number of characters in the name column and I couldnt enter my whole surname .So within a minute of booking I called the customer service to inform about it and requested to enter my whole surname.The reply was that I need to pay 135£ to do that which I cant understand.Why should I pay for a mistake in their website???After hours of arguing they waved off some admin fee .If there are restriction in the number of characters they should clearly mention that we cant book tickets online if our surname has more than the specified characters. Finally ended up in paying that amount as I dont want to lose the entire ticket fare..but will never use lycafly again and wont recommend to anybody....poorly organised system ..never got such a problem with any other travel agency... cant even give one star