Did not inform me when flight was cancelled, took four separate phonecalls to them for them to provide me with this information over the course of 2 weeks after I had noticed an issue. Then on requesting a refund, they charge a £30 admin fee and state a timescale of 12-15 weeks. Stear well clear and book directly with the airline, might cost a little extra but well worth it for a much better customer service, much easier to claim refunds etc. and no sneaky fees chucked in when they can't provide the service.
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